CALL CENTER OPERATOR

Company: Wayfina Enterprises Ltd

Fertilizer supply and Agro-Fintech Industry

Location: Kabulonga, Lusaka

Starting: IMMEDIATELY

Minimum qualifications:

Professional and high attention to details

+1 years of call center experience or customer service

Able to use a computer

OVER 20 years of age, must be mature and responsible.

Able to communicate clearly and speak well in English

DUTIES:

1. Making outgoing calls to customers to promote the company and its services

2. Giving professional customer service and product information

3. Build relationships with clients

4. Making calls to customer reminding about payments

5. Carrying out tasks as set by management

TO APPLY…TO APPLY:

Send an email and in the email write about your skills, experience and examples of your experience.

DO NOT SEND PDFs with CV 

Emails with PDFs will be deleted without being opened. 

This is a first test of attention skills and competency to follow instructions.

Write the email in this format:

1. Your name and contact details

2. What call center or customer service positions you have held and at which companies

3. Give brief description of any situations where you had a challenge with a client and how you overcame those problems.

Only candidates who meet the above criteria will be contacted for an interview.

Sales Floor Assistant

CHOPPIES – JOB VACANCY Job Title: Sales Floor Assistant Location: Kaoma, Zambia Closing Date: 22 October 2026 Responsibilities To provide efficient, quality customer retention and service. – Provide excellent customer service, answer questions, and help customers find products. – Maintain a clean, organised, and visually appealing sales floor. – Restock shelves, displays, and inventory as needed. – Support sales goals and promotions. – Work with the team to ensure a positive shopping experience. – Check for and remove expired or damaged items from shelves. – Select and place goods on shelves, check stock levels, and ensure products are neat and tidy. – Replenish stock and handle stock properly. – Receive and store goods in the required area. – Prepare, pre-pack, and merchandise stock. – Be familiar with FIFO (First In, First Out). – Ensure that procedures for handling damaged and expired products are adequately followed. Education and Experience – High school diploma or equivalent. – Food handlers’ certification and food production certification. – 1–2 years of experience in merchandising products. – Basic knowledge of sales floor operations and shelf packing. – Good communication and problem-solving skills. – Physical fitness and ability to work at heights. – Candidates should be medically fit. Skills, Abilities and Requirements – Ability to perform in a fast-paced environment. – Must be able to stay calm and focused. – Interpersonal skills. – Supervisory skills, including the ability to train employees to use time efficiently and maintain high standards of service delivery. Additional Requirements Physical Examination Required: Medical Report and Police Clearance. How to Apply Interested candidates should submit their Curriculum Vitae (CV) and Cover Letter only at this stage. Email: careers@choppies.co.zm Closing Date: 22 October 2026

Cashier (Till Operator)

CHOPPIES – JOB VACANCY Position: Cashier (Till Operator) Location: Makeni Bonaventure, Lusaka, Zambia Closing Date: 22 October 2026 Responsibilities The cashier will provide efficient, quality customer retention and service. – Ensure the cash drawer contains the correct amount of cash at the beginning and end of the shift after all points of sale are processed. – Scan each item a customer wishes to purchase and determine the total for all combined merchandise, plus tax and minus coupons. Scan an item’s barcode to verify the price. – Accept cash, cheques, or credit cards from customers and provide the appropriate change, if applicable. – Balance cash drawers and transfer money to a safe or cash office. – Handle customer service inquiries and refer customers to management for additional assistance when necessary. – Greet customers when entering or leaving the establishment. – Deal pleasantly with customers to ensure satisfaction. Education and Experience – High school diploma or equivalent. – 1–2 years of experience as a cashier. – Good communication and problem-solving skills. – Physical fitness and ability to work at heights. – Candidates should be medically fit. – Basic computer skills, including using a POS system. Skills, Abilities, Knowledge and Requirements – Basic maths skills. – Customer service skills. – Honesty and trustworthiness when handling cash. – Age requirement: Usually 18+ in Zambia for handling money. Physical Examination Required: Medical Report and Police Clearance. How to Apply Interested candidates should submit their Curriculum Vitae (CV) and Cover Letter only at this stage. Email: careers@choppies.co.zm Closing Date: 22 October 2026

REMANUFACTURE WORKSHOP MANAGER

Purpose of the Role:

To manage and lead the Remanufacturing Workshop responsible for end-to-end rebuilding of components (disassembly, cleaning, repair, assembly, and testing) for mining dump trucks and excavators, ensuring safe, high-quality, reliable, and cost-effective production output.

The role provides middle management leadership over experienced technical professionals, translating short-term operational strategy into executable production plans, while driving continuous improvement, OEM compliance, HSE excellence, cost efficiency, and national capability development in line with HCMZ’s localization, sustainability, and profitability objectives.

Reports to     : Director – Supply Chain and Remanufacturing

Branch           : Lusaka

Contract Type: Fixed Term

Key Duties and Responsibilities:

The Remanufacture Workshop Manager will be required to perform the following tasks:

80% Core Operational Responsibilities

Production planning and control, remanufacturing quality assurance, workflow management, inventory and equipment control, process discipline, workshop asset care, HSE leadership, cost and downtime control, and cross-functional coordination.

1. Production & Workshop Management

·       Plan, direct, and monitor full remanufacturing workflow (planning, teardown, cleaning, repair, assembly, testing, and delivery) to meet approved production schedules, volumes, quality, and cost targets.

·       Translate short-term operational strategy (≤1 year) into daily and weekly production plans.

·       Allocate labor, tooling, and workshop resources to optimize throughput and efficiency.

·       Manage work-in-progress (WIP) in collaboration with Planning and Supply Chain to ensure flow and timely delivery.

·       Monitor productivity, capacity utilization, schedule adherence, rework, and wastage trends and implement corrective actions.

·       Identify bottlenecks and implement process improvements to enhance output.

2. Quality Assurance & Reliability

•       Ensure all remanufactured components meet OEM specifications, tolerances, and quality standards.

•       Implement quality control checks (QC gates) at all stages of the rebuild process.

•       Oversee inspection, testing, and acceptance processes prior to release.

•       Lead root cause analysis (RCA) for defects, repeat failures, rework, or customer complaints.

•       Drive continuous improvement initiatives to enhance component life, reliability, and First Pass Yield (FPY).

3. Process Discipline & Systems

·       Enforce compliance with approved SOPs, work instructions, and remanufacturing standards.

·       Utilize ERP / workshop systems to track production, WIP, costs, and material consumption.

·       Ensure data accuracy, integrity, and reporting discipline.

·       Work closely with Manufacturing Engineering on process improvement, tooling, and layout optimization.

·       Drive data-based decision-making using workshop performance metrics and dashboards.

4. Maintenance & Asset Care

·       Plan and prioritize maintenance of workshop plant, machinery, and tooling to minimize downtime.

·       Oversee equipment readiness, calibration, and maintenance compliance.

·       Coordinate shutdowns, repairs, and upgrades to avoid production disruptions.

·       Ensure proper use, care, and availability of workshop equipment and tools.

5. HSE Leadership

·       Provide visible and active leadership in HSE compliance and safe work practices.

·       Maintain a safe, clean, and compliant workshop environment aligned to ISO and OHS standards.

·       Ensure risk assessments, toolbox talks, and incident investigations are conducted.

·       Enforce compliance with statutory, OEM, and HCMZ HSE standards.

6. Cross-Functional & Stakeholder Engagement

•       Liaise with Operations, Supply Chain, Logistics, Technical Advisory, and Sales on production planning and priorities.

•       Support customer joint inspections, audits, and confidence-building visits as required.

•       Influence stakeholders outside the workshop on policies, practices, and procedures impacting production.

7. Inventory, Equipment & Cost Management

•       Manage component inventory and ensure availability of critical materials.

•       Control scrap, rework, and consumption to drive cost efficiency.

•       Support and manage budget adherence, cost tracking, and reporting of workshop KPIs.

•       Contribute to annual budget preparation and operational cost optimization initiatives.

8. Budgeting & Reporting

•       Develop and manage the annual workshop budget in line with operational targets.

•       Prepare and submit reports on:

o  Production performance

o  Cost vs budget

o  KPI performance

o  Operational risks and improvements

20% People Development & Capacity Building

Coaching and mentoring supervisors and technicians, structured OJT, skills gap analysis, IDP support, localization and successor development, recruitment, performance management, and systematic knowledge transfer.

•       Recruit, coach, and mentor workshop supervisors and senior technicians to strengthen leadership and technical capability.

•       Conduct skills gap analysis and support the development and execution of Individual Development Plans (IDPs).

•       Facilitate structured on-the-job training (OJT) and formal knowledge transfer processes.

•       Set performance goals, conduct appraisals, and drive accountability across teams.

•       Identify and develop national successors for critical technical and supervisory roles.

•       Work with L&D to implement targeted technical, safety, and leadership training interventions.

•       Ensure retention and documentation of critical remanufacturing knowledge and best practices.

Qualifications & Experience

·       Degree or Diploma in Mechanical/Electrical Engineering/ Electro-mechanical Engineering, Production Engineering or equivalent

·       Grade 12 Certificate.

·       10+ years’ experience in heavy equipment maintenance, manufacturing, or remanufacturing.

·       At least 5 years in a supervisory or managerial role.

·       Engineering Institute of Zambia Membership

Ideal

·       OEM or reliability engineering certifications.

·       Experience in mining or heavy industrial environments.

·       Exposure to ERP-based production systems and workshop analytics tools.

·       Valid and unendorsed manual driver’s license

·       ZAQA Validated Qualifications

Key Competencies

Technical / Functional

•       Heavy mining equipment components (dump trucks, excavators)

•       Remanufacturing and rebuilding processes

•       Strong knowledge of mechanical, hydraulic, and component repair systems

•       Reliability engineering and failure analysis

•       Production planning and workshop management

•       Quality assurance and inspection standards

Leadership / Managerial

• Middle management leadership

• Team performance management

• Staff supervision, recruitment, and development

• Cross-functional coordination and influence

• Problem solving and decision-making

Behavioral

• Safety-first mindset

• Accountability and integrity

• Strong analytical and problem-solving capability

• Continuous improvement orientation

• Clear communication and coaching ability

Application Process

If you meet the requirements above, email your detailed CV, certified copies of certificates, and cover letter in a single document to:

📧 recruitment-hcmz@hcmaf.com

Or send your application to:

The Human Resource Manager

Hitachi Construction Machinery Zambia Co., Ltd.

KK International Airport Road, Plot 2350/M

P.O. Box 30182, Lusaka

Closing Date: 2^nd November 2026

Only shortlisted candidates will be contacted.

ABOUT THE COMPANY

Hitachi Construction Machinery Zambia Co. Ltd. (HCMZ) is a subsidiary of Hitachi Construction Machinery Co., Ltd., a globally recognized Original Equipment Manufacturer (OEM) of construction and mining equipment. HCMZ provides a comprehensive portfolio of earthmoving equipment for the mining and construction sectors, complemented by auxiliary equipment and solutions supporting large-scale infrastructure development and agricultural activities. The company’s core capabilities include Equipment Sales, After-Sales Service, Technical Support, Parts Support, and Remanufacturing, providing customers with reliable equipment and lifecycle support.

Transition to LANDCROS Zambia Co., Ltd.

Effective 1 April 2027, Hitachi Construction Machinery Co., Ltd. will rebrand and change its corporate name to LANDCROS Corporation. As part of this global transition, consolidated companies whose names include “Hitachi” will also adopt the new corporate names aligned with the LANDCROS brand. Accordingly, Hitachi Construction Machinery Zambia Co. Limited (HCMZ) will change its name to LANDCROS Zambia Co. Ltd., effective 1 April 2027.

Workshop Maintenance Manager (X1)

Huachen International Supply Chain Limited seeks to employ a Workshop Maintenance Manager in the Maintenance Department to join our team.

POSITION: Workshop Maintenance Manager (X1)

DEPARTMENT: Maintenance

LOCATION: Ndola (Sakania Yard)

JOB PURPOSE

Plan work assignments, oversee maintenance activities for heavy-duty and light vehicles and career development for team members; exercise supervision, guidance, and performance management

MAIN DUTIES AND RESPONSIBILITIES

1.    Supervise and oversee trouble shooting and diagnostic procedures on heavy duty and light trucks (FAW/SHACMAN/HOWO).

2.    Hands-on supervision of all workshop activities, including repair works and technical activities.

3.    Maintain workshop safety, including equipment safety and operational safety; anticipate risks and guide staff to follow standard operating procedures to reduce safety risks.

4.    Maintain accurate usage of spare parts to forecast needs and stock replenishment.

5.    Maintain quality control and supervise repair quality, provide technical guidance, and optimize processes.

6.    Be responsible for the maintenance workshop environment, arrange working hours, ensure employee protection and well-being, keep tools and spare parts properly organized, and maintain workshop cleanliness.

7.    Conduct final checkups and approval of all repair work and test vehicles prior to releasing the vehicle.

8.     Organize and conduct specialized technical training to improve employees’ skills.

9.    Complete any other tasks assigned by the company supervisor.

QUALIFICATIONS AND EXPERIENCE

1.    Bachelor’s degree in Automotive Maintenance, Auto Engineering or related field.

2.    Full Grade twelve (12) certificate.

3.    At least eight (8) years of relevant work experience with at least three (3) years of workshop management experience and strong service awareness.

4.    Proficient in heavy-duty truck engines and chassis, including major and medium overhauls and complex fault diagnosis.

OTHER REQUIREMENTS

1.    Must reside in Ndola, Kitwe or the surrounding area.

2.    Good communication skills and coordination/management abilities.

NOTE. All interviews are strictly in-person, at our Sakania Yard in Ndola. Only shortlisted candidates will be contacted for interviews.

METHOD OF APPLICATION

Interested candidates should send cover letters, qualifications and CVs with at least Three (3) traceable references as a single PDF document to hr2@huachen-zam.com. Indicate the position for the job applied for in the subject line of your email.                                              

Workshop Technician

Job Title: Workshop Technician 

Location: Zambia

Department: Optical Workshop and Dispatch 

Job Purpose

The Workshop Technician  is responsible for precision optical lens cutting (Edging) using state-of-the-art workshop machinery Automatic edger and blocker. Following this assembling the spectacles having them fitted in the Optical frame. 

This role ensures orders are processed strictly on time, maintained to high-quality standards, updated in tracking software, and packaged securely for branch dispatch.

Key Responsibilities

• Lens Glazing & Assembly: Edge, bevel, groove, drill, and fit single vision, bifocal, and progressive lenses using automatic edging machine into full-rim, supra (half-rim), and rimless frames, adhering strictly to machine load and cutting capacities.
• Queue & Time Management: Organize and process orders sequentially based on collection date and time. Glaze orders in advance to maintain an efficient workflow with zero pending jobs by the end of each shift.
• Quality Assurance (Pre- & Post-QC): Inspect raw lenses and frames, verify prescriptions (SPH, CYL, Axis, ADD, monocular PD, Fitting Height), check the end spectacles for the prescription and fit out and final alignment. 
• Final Packaging Standard: Clean finished lenses thoroughly and neatly package every completed order with its designated case, cleaning cloth and packed in dispatch bags in time for riders to take them to branch  
• Software & Dispatch Management: Log into SAP B1 and OptiTrack systems to update order statuses in real time upon completion and when dispatching ready jobs to branches via delivery riders.
• Machine Care & Maintenance: Perform daily routine maintenance, slurry management, filter cleaning, and basic troubleshooting on workshop equipment (HPE-410D Edger, HAB410 Blocker, lensmeter, frame heater, sonic cleaner).

Qualifications & Requirements

• Education: Grade 12 School Certificate (O-Level) or A-Level pass. Extensive on-the-job training on equipment and optical standards will be provided.
• Computer Skills: Basic computer literacy to navigate computer for updating on software 
• Key Attributes: Positive attitude, strong willingness to learn, high attention to detail, and a sharp, proactive mindset.
• Physical & Practical Aptitude: Good manual dexterity for handling delicate frames, lenses, and workshop tools.
• English speaking skills both verbal and written