Job Description: We are recruiting! Our client in the promotional and corporate products industry is seeking an energetic Accounts Manager to join their team in Lusaka. This role requires a proactive individual with strong business development skills, excellent customer service abilities, and the drive to meet and exceed performance targets. Key Responsibilities
- Drive new business development through research, prospecting, and pursuing leads.
- Service and grow key customers who contribute significantly to company revenue.
- Ensure maximum client retention by delivering consistent, high-quality service.
- Manage allocated existing customers and maintain strong professional relationships.
- Develop quotes and proposals tailored to prospective client needs.
- Assist with sampling and deliveries when required to support client satisfaction.
- Consistently meet KPI targets set by management, including:
- Client calls
- Physical client visits
- Database entries
- Ensure timely and accurate reporting of activities .
- Maintain strong organizational skills and attention to detail .
- Correctly utilize CRM software tools for client management and reporting.
- Engage in networking activities to expand business opportunities.
- Represent the company professionally, wearing branded clothing during client interactions.
- Provide support to the team on other accounts when needed.
- Perform ad-hoc duties as assigned by management.
- Embody and live the company values in all interactions. Qualifications & Experience
- Minimum of 3–5 years’ experience in account management, sales, or business development.
- Proven track record of meeting sales targets and managing client relationships.
- Strong communication and negotiation skill
- Proficiency in CRM systems and Microsoft Office Suite.
- Highly organized, detail-oriented, and able to multitask effectively.
- Professional presentation and ability to represent the company brand confidently. Competencies & Attributes
- Energetic and self-motivated with a proactive approach.
- Strong customer focus and relationship-building skills.
- Results-driven with commercial awareness.
- Team player with a collaborative mindset.
- High integrity and professionalism.